Birdeye Review - Multi-Location Reputation Management Platform 2025
Birdeye Review - Complete Analysis
Overview
Website: birdeye.com
Category: Reputation Management & Business Listings
Best For: Multi-location businesses and franchises
Starting Price: $299/month (Starter plan)
Top Plan: $449/month (Dominate plan)
Notable For: Enterprise-grade reputation management and listing control
What is Birdeye?
Birdeye is a leading reputation management platform designed for businesses with multiple locations or complex reputation management needs. The platform excels at centralizing review monitoring across Google, Facebook, Yelp, and 150+ other review sites while providing comprehensive business listing management. Birdeye's strength lies in its enterprise-grade features including advanced analytics, customer surveys, and automated review solicitation campaigns. The platform is particularly valuable for home service franchises, multi-location contractors, and agencies managing reputation for multiple clients.
Pricing Plans
Starter
Up to 5 locations
Review monitoring & alerts
Basic listing management
Growth
Up to 10 locations
Customer surveys
Social media management
Dominate
Up to 25 locations
Advanced analytics
White-label reporting
Enterprise
Unlimited locations
API access
Dedicated support
Pricing varies by number of locations and features needed. Contact for exact pricing.
Key Features
📍 Multi-Location Management
Centrally manage reputation across multiple business locations and franchises
⭐ Review Monitoring
Track reviews across 150+ sites including Google, Facebook, and industry-specific platforms
📧 Automated Review Solicitation
Send personalized review requests via email and SMS with smart timing
📋 Business Listing Management
Keep business information accurate across 60+ directories and review sites
📊 Advanced Analytics
Detailed reporting on review trends, competitor analysis, and ROI tracking
💬 Customer Messaging
Unified inbox for customer communications across multiple channels
Perfect for Home Service Businesses
🏢 Franchise Operations
Manage reputation across multiple franchise locations with centralized oversight
📈 Competitive Analysis
Monitor competitor reviews and ratings to identify market opportunities
📋 Listing Accuracy
Ensure consistent business information across all online directories and platforms
📊 Performance Tracking
Track review generation ROI and reputation impact on business growth
✅ Pros
- Comprehensive multi-location management
- Monitors 150+ review and directory sites
- Advanced analytics and competitor tracking
- Strong integration with major CRMs and field service software
- White-label reporting for agencies
- Automated business listing management
- Customer survey and feedback tools
- Enterprise-grade security and compliance
❌ Cons
- Higher cost than basic reputation tools
- Complex interface may overwhelm small businesses
- Requires minimum commitment periods
- Advanced features may be unnecessary for single locations
- Learning curve for all functionality
- Customer support can be slow during peak times
Who Should Use Birdeye?
Ideal for: Multi-location home service businesses, franchises, and larger contractors (10+ employees) who need comprehensive reputation management across multiple review platforms. Perfect for businesses with 5+ locations or complex online presence management needs.
Excellent for agencies: Marketing agencies managing reputation for multiple home service clients will benefit from Birdeye's white-label reporting and multi-client dashboard capabilities.
Great for: Growing contractors expanding into new markets who need consistent brand management across all locations and want detailed competitor analysis.
Not ideal for: Single-location small businesses with basic reputation needs, very budget-conscious companies, or businesses looking for simple review-only solutions.
Ready to Try Birdeye?
Contact Birdeye for a demo and custom pricing based on your location count and needs.
Get Birdeye Demo →