Service Fusion Review - Unlimited Users Field Service CRM 2025
Service Fusion Review - Complete Analysis
Overview
Website: servicefusion.com
Best For: Businesses needing unlimited user access
Starting Price: $225/month (Starter plan with unlimited users)
Users: 4,000+ service companies across various trades
API Available: ✅ Yes (Open API on higher-tier plans)
What is Service Fusion?
Service Fusion positions itself as an affordable yet powerful alternative to enterprise FSM systems. Launched in 2014, it provides an all-in-one field service management solution that delivers enterprise-level features at a small-business price. The platform offers unlimited users per plan, making it attractive to teams with multiple technicians or roles. Service Fusion helps service companies handle estimates, scheduling/dispatch, invoicing, and customer communication in one system. Now part of EverCommerce, it serves over 4,000 service companies and is known for its clear flat-rate pricing model and robust core feature set.
Pricing Plans
🌟 Unlimited Users on All Plans
Service Fusion's key differentiator is offering unlimited users across all pricing tiers.
Starter
✅ Unlimited users
Core scheduling & invoicing
Plus
✅ Unlimited users
Advanced features & automations
Pro
✅ Unlimited users
Enterprise features & analytics
Add-ons available: GPS tracking, inventory management. Annual billing offers significant discounts.
Key Features
📊 Job Estimating & Quoting
Professional estimate creation with customizable templates and pricing tools
📅 Drag-and-Drop Dispatch
Visual dispatch board with intuitive scheduling and route optimization
📋 Job Management & Tracking
Complete job lifecycle management with real-time status tracking
💰 Invoicing & Payments
Built-in payment processing with automated invoicing and collections
👥 Customer CRM
Comprehensive customer database with service history and communication logs
🔗 QuickBooks Integration
Seamless two-way sync with QuickBooks for accounting integration
🚀 Unlimited Users Advantage
Unlike most CRM platforms that charge per user, Service Fusion includes unlimited users on every plan. This makes it particularly cost-effective for growing teams and businesses with multiple roles.
👨💼 Office Staff
Add unlimited dispatchers, administrators, and managers
🔧 Field Technicians
Every technician gets mobile app access without additional fees
💰 Cost Predictability
Scale your team without worrying about per-user costs
✅ Pros
- Unlimited users on all plans (major cost advantage)
- Flat-rate pricing with predictable costs
- Enterprise-level features at SMB prices
- Strong core feature set
- Good QuickBooks integration
- Solid mobile app functionality
- Part of EverCommerce ecosystem
❌ Cons
- Higher starting price compared to per-user models
- Limited customization options
- API only available on higher-tier plans
- Add-ons can increase total cost
- Interface could be more modern
- Marketing automation features are basic
Who Should Use Service Fusion?
Perfect for: Small and mid-sized field service businesses with multiple team members, especially those in HVAC, plumbing, electrical, and appliance repair. Ideal for companies that want predictable pricing and need to add multiple users without per-seat costs.
Not suitable for: Very small businesses (1-2 people) where per-user pricing would be cheaper, companies needing extensive customization, or businesses requiring advanced marketing automation.
When Service Fusion Makes Sense
💡 Break-Even Point
Service Fusion becomes cost-effective when you need 4+ users compared to per-user pricing models
📈 Growing Teams
Perfect for businesses planning to scale their workforce without budget surprises
🏢 Multi-Role Operations
Ideal when you have dispatchers, managers, technicians, and admin staff all needing access
Ready to Try Service Fusion?
See if their unlimited users model works for your growing service business.
Visit Service Fusion →